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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Wk5 DQ1

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Q 1. Through which medium are sales primarily conducted (face-to-face, telephone, email, internet)? 2. What is the common form of communication utilized to follow-up with customers? Is your organizations’ customer service issues related to IT or other? Please explain.

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The primary conduction of sales is done by selective medium in accordance with the type of business run by an organization. If the organization is based on conducting e-commerce operations, the medium will definitely be internet and email to conduct sales primarily. If the business is via physical retail stores/units, the medium will primarily be face-to-face. Telephonic medium of conducting sales can be done in case of business-to-business sales. This is because the organization selling its products and/or services to another business will already know the members of the organization to which the products and/or services are sold to.